FAQs
A few simple answers
- Q: Where do you ship from?
A: All orders are processed and shipped from our Texas-based warehouse. This ensures faster delivery times within the United States.
- Q: Do you ship outside the U.S.?
A: Currently, we only ship within the United States. We may expand to international shipping in the future.
- Q: How long does shipping take?
A: Standard delivery takes 3–7 business days depending on your location. Orders within Texas usually arrive faster (2–4 days). Expedited shipping options are available at checkout.
- Q: How much does shipping cost?
A: Shipping is free on orders over $99 within the U.S. Orders below that amount have a flat-rate shipping fee displayed at checkout.
- Q: Can I track my order?
A: Yes! As soon as your order ships, you’ll receive a tracking number via email to monitor your delivery.
- Q: What is your return policy?
A: We offer 30-day hassle-free returns. Items must be unused, in original packaging, and in resellable condition.
- Q: Do I have to pay for return shipping?
A: If the product is defective, damaged, or we made a mistake, we’ll cover the return shipping cost. Otherwise, customers are responsible for return shipping fees.
- Q: How do I start a return?
A: Email us at support@homefitplay.com with your order number. We’ll send you return instructions and a prepaid shipping label if applicable.
- Q: How long does it take to get my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned product. The amount will be credited back to your original payment method.
- Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment options at checkout.
- Q: Is checkout secure?
A: Absolutely. Our site uses SSL encryption and PCI-compliant payment processing for full data protection.
- Q: How can I contact you?
A: You can reach us via: Email: support@homefitplay.com Phone: (Texas-based number add your business line) Live chat: Available during business hours (Mon–Fri, 9 AM–6 PM CST).
- Q: Do you have a physical store or showroom?
A: We are primarily an online store, but our headquarters and warehouse are located in Texas. Local pickup may be available by appointment — contact us for details.
- Q: Do you offer discounts for bulk or commercial orders?
A: Yes, we provide special pricing for gyms, schools, and organizations. Contact us with your requirements to get a custom quote.
- Q: How can I stay updated on new products and promotions?
A: Sign up for our newsletter at the bottom of the website or follow us on social media for the latest deals and updates.
